AAA star cleaning and facility management

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FAQs

FAQs

FAQs for AAA Star Cleaning and Facility Management

Frequently Asked Questions

General Questions

We provide a wide range of cleaning services including residential cleaning, commercial cleaning, end-of-lease cleaning, steam cleaning, Airbnb turnover cleaning, office cleaning, school cleaning, medical center cleaning, pressure washing, and air conditioner cleaning.

• You can easily request a quote by filling out our Get a Quote form on the website or calling us at 0490 527 486. We’ll assess your needs and provide a customized estimate.

Yes, we use eco-friendly cleaning products that are safe for children, pets, and the environment. We aim to ensure both cleanliness and sustainability.

Residential Cleaning Questions

To book a residential cleaning service, simply fill out our Get a Quote form or give us a call. After we receive your details, we’ll provide a quote and arrange a convenient cleaning date.

You don’t have to be home during the cleaning. Our team is fully insured, and we can arrange access to your property at a time that works best for you.

The time required for cleaning depends on the size of your property and the services you’ve selected. For example, a typical end-of-lease cleaning can take several hours, while a simple home cleaning may be quicker depending upon the scope of work

Commercial Cleaning Questions

Yes, we provide commercial cleaning for businesses of all sizes, including office buildings, medical centers, schools, and industrial facilities. We offer flexible schedules based on your needs, from daily to monthly cleaning.
Commercial cleaning services require a site visit to assess your facility. During this visit, we’ll evaluate your cleaning needs, and we will provide you with a quote and schedule the services accordingly. Contact us to arrange a site visit.

The frequency of commercial cleaning depends on your requirements. We offer daily, weekly, or monthly cleaning schedules, tailored to the needs of your office or business.

If you need to cancel or reschedule a commercial cleaning, please give us 48 hours' notice. Cancellations within 24 hours may incur a cancellation fee as outlined in the service agreement.

Service-Related Questions

No, our team comes fully equipped with all the necessary cleaning supplies and equipment to complete the job efficiently. We use high-quality, eco-friendly products to ensure the best results.
Yes, all our cleaning staff are fully insured and professionally trained to handle any cleaning task. We prioritize safety, professionalism, and high-quality service
Your satisfaction is important to us. If you are not satisfied with the service, please let us know within 24 hours and we’ll address any issues promptly to ensure the job is done right.
Yes, we offer a satisfaction guarantee. If you're not happy with any part of the cleaning, we will re-clean the area at no additional cost.

Booking and Payment Questions

We accept credit cards, bank transfers, and cash payments. For commercial services, we also offer invoice billing on a weekly or monthly basis
For commercial clients, payments are typically invoiced weekly, bi-weekly, or monthly depending on the contract. Payment is due 14 days after the invoice date. Late fees may apply for overdue payments
Yes, if you need to reschedule, please contact us at least 24 hours in advance to avoid any cancellation charges (for residential) or rescheduling fees (for commercial).

Other Questions

Yes, we offer flexible scheduling and can provide cleaning services on weekends or public holidays if needed. Just let us know in advance when booking. A surcharge may apply
Yes, we provide cleaning services across Melbourne and the Greater Melbourne area, including both residential and commercial services.